Privacy Policy

Introduction

Tail Fleet ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our pet transportation platform and services.

By using Tail Fleet, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this privacy policy, please do not use our services.

Information We Collect

Personal Information

We may collect personally identifiable information that you voluntarily provide, including:

• Name, email address, and phone number
• Billing and shipping addresses
• Payment information (processed securely through our payment providers)
• Pet information (name, breed, age, medical records)
• Driver's license and vehicle information (for handlers)
• Profile photos and identification documents

Automatically Collected Information

When you access our platform, we may automatically collect:

• Device information (type, operating system, unique identifiers)
• Browser type and version
• IP address and location data
• Pages visited and time spent on our platform
• Referral source

How We Use Your Information

We use the information we collect to:

• Provide and maintain our pet transportation services
• Process bookings and payments
• Match pet owners with suitable handlers
• Facilitate communication between users
• Send booking confirmations, updates, and notifications
• Verify handler credentials and conduct background checks
• Improve our platform and develop new features
• Respond to customer support inquiries
• Comply with legal obligations
• Detect and prevent fraud or abuse

Information Sharing

We may share your information in the following circumstances:

• With Handlers/Pet Owners: To facilitate bookings, we share necessary contact and pet information between parties
• Service Providers: With third parties who help us operate our platform (payment processors, cloud hosting, analytics)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties for marketing purposes.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure authentication systems
• Regular security assessments
• Access controls and employee training

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Opt-out: Opt out of marketing communications

To exercise these rights, please contact us at privacy@tailfleet.com.

Cookies

We use cookies and similar technologies to enhance your experience. For more information, please see our Cookie Policy.

Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.